Privacy Policy

At noralexithq, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and safeguard the information you provide when using our services.

Information We Collect

We collect information that you voluntarily provide to us and certain data automatically when you interact with our website and services.

• Personal identification information including your name, email address, phone number, and mailing address when you contact us or schedule a consultation.
• Financial information you choose to share during consultations to help us understand your situation and provide relevant guidance.
• Communication records including emails, messages, consultation notes, and any correspondence between you and our team for service delivery and quality purposes.
• Technical information such as IP address, browser type, device information, and website usage data collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect to provide, improve, and personalize our financial planning consultation services and communications with you.

• To deliver financial planning consultations and provide the guidance and support you've requested from our team.
• To communicate with you about your consultations, respond to inquiries, and provide follow-up support as needed.
• To improve our services, website functionality, and user experience based on feedback and usage patterns we observe.
• To comply with legal obligations, resolve disputes, enforce our agreements, and protect the rights and safety of noralexithq and our clients.

Legal Basis for Processing

Under Canadian privacy law, we process your personal information based on the following legal grounds that justify our collection and use.

We process your information with your consent when you voluntarily provide it to use our services, based on contractual necessity to deliver the consultations you request, to comply with legal obligations we face as a financial services provider, and based on legitimate interests in improving our services and protecting our business operations.

Information Sharing

We do not sell your personal information. We share your data only in limited circumstances necessary for service delivery and legal compliance.

• With service providers who assist us with website hosting, email communications, scheduling systems, and other operational functions, subject to strict confidentiality agreements and data protection requirements.
• When required by law, such as in response to court orders, legal processes, or government requests.
• In connection with a business transaction such as a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction with protections in place for your privacy rights.

Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure servers, encryption for sensitive data transmission, access controls limiting who can view your information, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.

Your Privacy Rights

Under Canadian privacy law, you have certain rights regarding your personal information that we hold and process.

• Access: You can request to know what personal information we have collected about you and receive a copy of that data.
• Correction: You can request that we correct any inaccurate or incomplete personal information we maintain about you.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions that may require us to retain data.
• Withdrawal of Consent: You can withdraw consent for our use of your information where we rely on consent, though this may affect our ability to provide services.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and remember your preferences. You can control cookie settings through your browser, though disabling certain cookies may affect website functionality. For detailed information about our cookie practices, please review our Cookie Policy.

Cookie Policy Cookie Policy

Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.